Massachusetts Guide
In Massachusetts, the demand letter is often the move that gets attention.
If a contractor, business, or service provider has ignored the problem, a Chapter 93A demand letter is the required first step before you can sue — and the move that shows you're done arguing and ready to put it in writing.
Write it free below. If you'd rather not deal with the printer and post office, we mail it for you — first class for $10, or certified with a delivery record for $19 (recommended for 93A).
Best fit
- Contractor or home-service disputes
- Warranty or refund fights
- Overcharges or deceptive billing
- Business complaints being ignored
This is the letter you'll send
No guessing about wording. You fill in your details and the builder produces a clean, dated 93A demand like this one — ready to download or have us mail.
Laura Bennett 88 Commonwealth Avenue Boston, MA 02116
May 29, 2026
Apex Auto Sales 1450 Dorchester Avenue Boston, MA 02122
Re: Massachusetts General Laws Chapter 93A, Section 9 Demand for Relief
To Apex Auto Sales,
This letter is a formal written demand for relief under Massachusetts General Laws Chapter 93A, Section 9.
I am writing regarding the sale of a 2019 vehicle that was advertised as having a clean title and no prior accidents, which I later discovered had undisclosed frame damage from a major collision. This conduct caused me harm because I paid $14,200 for a vehicle worth far less and must now pay for repairs.
To resolve this matter, I demand a full refund of the purchase price within 30 days of your receipt of this letter.
If this matter is not resolved, I may pursue available legal remedies under Chapter 93A.
Please contact me at (617) 555-0173 if you want to discuss resolution.
Sincerely,
Laura Bennett
How it works
Fill in your details
Your info, the business's mailing address, what they did wrong, and the relief you're demanding. Takes a couple of minutes.
Download free, or let us mail it
Print and mail it yourself at no cost — or hand it off and skip the errand entirely.
We print, stamp, and send
First class for $10, or certified mail with tracking for $19 so you have proof it was delivered.
What the law requires
Massachusetts General Laws Chapter 93A, Section 9 requires consumers to send a written demand for relief at least 30 days before filing a lawsuit for unfair or deceptive business practices. The demand must identify the unfair or deceptive act and state what relief you are seeking.
This is not optional. Skipping the demand letter or sending one that is too vague can damage your case before it starts. Courts have dismissed or limited claims where the required demand was not properly sent.
That is why getting the letter right matters — not just sending something, but sending something that clearly describes what the business did wrong and what you want done to fix it.
What the letter needs to say
- Your name and contact information
- The business name and address you are writing to
- A clear description of the unfair or deceptive act — what happened, when, and how it affected you
- The specific relief you are requesting — a dollar amount, a refund, completion of work, or another remedy
- A statement that you are making this demand under MGL Chapter 93A
The letter does not need to be a legal brief. It needs to be specific enough that the business understands exactly what it did wrong and exactly what you want in response. Vague complaints like "the work was bad" are not enough. Name the specific problem, the date, the dollar amount, and what you expect to happen.
The 30-day response window
After you send the demand, the business has 30 days to respond. If they make a written offer of settlement within that window, a court may consider whether you reasonably accepted or rejected it.
A business that ignores the letter entirely — or sends a dismissive response — is in a weaker position in court. That is why the demand letter is often the move that breaks a stalemate: it forces the other side to respond in writing, which tells you a lot about where things are headed.
Why people pay for the mailed version
Because the point is not just writing the letter — it is getting a clean, professional demand in the mail without second-guessing the format, printing it yourself, or putting it off for another week.
A mailed letter also gives you proof of delivery. An email can be claimed as never received. A letter sent by certified mail cannot.
Official source
General information only, not legal advice. Chapter 93A claims have specific procedural requirements and can be fact-dependent. Consult a qualified Massachusetts attorney before filing any lawsuit.
Choose how it gets mailed
Writing and downloading your letter is always free. You only pay if you want us to handle the printing and mailing.
Ready to write it?
Open the Massachusetts 93A demand template, add the facts and relief requested, then download it free or have Forman3D print and mail it.